The COVID-19 pandemic has changed customer service significantly ... 75 percent state that chatbots or voice assistants play a decisive role in this. The effects of chatbots on customer ...

AI is no doubt transforming customer service and having an impactful role on how businesses interact with their customers. From chatbots that provide instant support to AI systems that predict ...

Emerging tools can help companies apply artificial intelligence to their data, but only if business processes can keep up ...

AI-powered chatbots and virtual assistants are changing the game when it comes to customer support, offering 24/7 assistance that’s both fast and empathetic. These tools can be trained to ...

PhonePe has made a significant pivot towards automation, reducing its customer support workforce by 60% over the past five years. This reduction, from 1,100 agents to just over 400, coincides with ...

One of the agents dealing with the ensuing customer tirades was a rookie. But not a human one. Prior to the debacle, Sonos ...

Director of data and analytics Glynn Willis unpacks the fashion platform's various ventures with artificial intelligence (AI) ...

All of Sharma Pratibha's extensive experience has helped her become a highly valued specialist, which is crucial for her role ...

JSW MG Motor India on Monday (October 21, 2024), announced the introduction of two AI chatbots - Avira ... are designed to provide customer interactions and service. JSW MG Motor India claims ...

In collaboration with Google Cloud, JSW MG unveiled two AI chatbots, using Riafy (an AI app developing company) named as Avira and Vir, to improve customer interactions and service. The chatbots ...

However, with the adoption of AI across functions of insurance firms such as policy selection, claims management, and ...