"So when we got ready to go and watch a movie, mommy called me, and I kept saying, three times—and she didn't wake up," said Zoey, "and I called 911." Dispatch audio documented Zoey's call to 911.

Chicago Police blamed the delay on the priority list for 911 dispatch calls, they told NBC Chicago. The department said if a person's life is not in immediate danger, it may fall low on the ...

Recognizing the aging dispatch center at the Waukegan Police Station needed an overhaul, city director of communications Tom Perfect said he found a location at the Waukegan International Airport ...