The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Most cruise lines throw a party for top-tier members of their loyalty program. It can vary, but both Celebrity and Royal ...

But what about bed sheets? How often are these linens replaced? This morning, John Heald, Brand Ambassador for Carnival ...

People sometimes write to Carnival Brand Ambassador John Heald and act as if they speak for everyone. And when someone does ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

That's something Carnival Brand Ambassador John Heald corrected when he addressed why his cruise line won't be bringing back something passengers keep asking for. Heald shared a message he ...

The cruise line's Brand Ambassador John Heald gives a polite answer to a bullying passenger because his question was useful to others. Carnival Cruise Line's Brand Ambassador John Heald who spends ...

Inside cabins are generally the most affordable stateroom type, and while these cabins may receive criticism for their small size, John Heald, brand ambassador of Carnival Cruise Lines ...